Friday, May 04, 2007
Venting
♥ Comments (6) ♥
this is the mess that i dealt with for exactly 8 hours yesterday. It took 8 hours for comcast to come to the house, not hook up the two computers to digital internet, but change the phone to digital and leave without anything but the phone working. The technician was beyond rude, the things he said to me were beyond AMAZING. The kind of amazing that makes me wish i had a digital video camera to have recorded it all and place it on you tube for you all to actually witness. Because he left without working internet, it took me a long time and being on the phone with several people but i managed to take all these cables and wires and everything you see and stuff you don’t see int hat picture and unhook it from one area of the house and literally installed the whole damn thing myself.
that’s right. little old me, i installed the phone/cable box for the digital phone...the router they had broke, the wireless usb adapter and everything...the only hard part was getting the web keys i needed to access the web. Anything like this shouldn’t take EIGHT HOURS and a technician storming out of the house and leaving. I’m intrested because i hear i have the CORPORATE EXECUTIVE OFFICE callimg me today. I’m telling them that that fee they waived for my installation needs to be put int he mail FOR ME. literally.
look at this mess
this whole ordeal stopped me from getting any sewing done and listing done yesterday. I’m sorry peeps. I promise i’ve got stuff for you at 5pm today on the etsy shop. That will be where you can find DPN Wallets and New Project pouch fabrics, and matching notions pouches. we’ve got 4 new fabrics for you. Plus i’ve got more DPN Wallets from that stack still coming this weekend.
Posted by Jennifer on 05/04 at 09:32 AM ♥ Comments (6)
Comments
2. left this comment on 05/04 at 10:50 AM:
That stinks! I’m so sorry. I hate when a company takes on the “you need us more than we need you” approach to customer service. So lame!
Hopefully the rest of the weekend is better.
3. left this comment on 05/06 at 09:23 AM:
The utube thingy would have been funny and maybe a bit more effective in getting better service...maybe.lol.
Good luck with that phone call!!
4. left this comment on 05/08 at 11:07 AM:
Damn! My friend just tried to have cable and internet installed in his apartment and the guy couldn’t figure out what the heck he was doing so he just ended up taking the cable modem my friend had PURCHASED and both cable boxes with him. Chris was there for it and didn’t know that the guy shouldn’t have taken the stuff. Then the cable guy didn’t even want to bring the modem back! My friend threatened to press charges and he finally got it back with a new appointment set for this week.
Props to you on wiring your house! Doesn’t it feel good to accomplish stuff yourself when a TRAINED person couldn’t even do it? :) I hope comcast kisses your butt for that one!
5. left this comment on 05/08 at 11:38 AM:
augh, how frustrating! but i’m so impressed that you fixed it all yourself. wow! so macgyver-like!
6. left this comment on 05/11 at 09:25 AM:
All I can say is “oh, UGH.” What a pain -
But look at you, all “sisters are doin’ it for themselves!” You’re a rockstar…
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1. stacey left this comment on 05/04 at 10:49 AM:
I had the worst luck with Comcast - they did pretty much the same thing to me except I only wanted internet and they changed my phone!!!